Assumption Life's head office is located at 770 Main St., in the Assumption Place building in downtown Moncton. Here are the various ways that you can reach us:
- Telephone: 506-853-6040
Toll Free: 1-800-455-7337 Fax: 506-853-5428
Mailing address:
Assumption Life
P. O. Box 160
Moncton NB E1C 8L1
Email: comments@assumption.ca
Brokerage
Telephone: 506-853-6040
Toll Free: 1-800-455-7337 Fax: 506-853-5519
Business hours: 8:15 am to 5:00 pm (Atlantic Standard Time)
Communications:
Telephone: 506-853-6040
Toll Free: 1-800-455-7337 Fax: 506-853-5519
Business hours: 8:15 am to 5:00 pm (Atlantic Standard Time)
Financial Services
Telephone: 506-853-6040
Toll Free: 1-888-577-7337 Fax: 506-853-5459
Business hours: 8:15 am to 6:00 pm (Atlantic Standard Time)
Group Insurance
Telephone: 506-869-9797
Toll Free: 1-888-869-9797 Fax: 506-853-5434
Email:group@assumption.ca
Business hours: 8:15 am to 5:00 pm (Atlantic Standard Time)
Individual Insurance
Telephone: 506-853-6040
Toll Free: 1-800-343-5622 Fax: 506-853-5459
Business hours: 8:15 am to 6:00 pm (Atlantic Standard Time)
Mortgage Loans
Telephone: 506-869-9755
Toll Free: 1-800-785-7070 Fax: 506-853-5449
Business hours: 8:15 am to 4:30 pm (Atlantic Standard Time)
Assumption Financial Centres
Baie des Chaleurs :
235, J.D. Gauthier Blvd
Shippagan NB E8S 1N2
Telephone: 506-336-4734
Fax.: 506-336-2143
Business hours (Atlantic Standard Time): 8:15 am to 4:30 pm (closed daily from 12:00 noon until 1:00 pm)
Dieppe:
411, Champlain Street
Dieppe NB E1A 1P2
Telephone: 506-857-9400
Fax.: 506-857-4737
Business hours (Atlantic Standard Time): 8:15 am to 4:30 pm (closed daily from 12:00 noon until 1:00 pm)
What do you think of Assumption Life and of our Web site? We would like to have your comments. Please send them to the following address:
Email: comments@assumption.ca
Resolving a Complaint
Although rare, it is conceivable that you could at some time feel unfairly treated by Assumption Life or its representatives or dissatisfied due to a misunderstanding. Should this ever happen, please do not hesitate to express your concerns to us. Please find below the procedure to follow should you wish to express your dissatisfaction or voice a complaint.
Complaints lodged by our clients are important to us, and we are committed to responding to them promptly and in a most courteous manner. All complaints and personal information collected in their regard, whether orally or in writing, will be handled diligently and professionally.
If you are a client and have a problem with a product, service or representative of our company, we encourage you to follow this procedure so that we may resolve your problem.
Step 1: Let us know
Our company's employees and representatives are equipped to resolve almost any problem you may have, so please bring your concerns to the attention of your representative or a front-line employee, who will most likely be able to resolve the issue to your satisfaction.
Browse the Contact Us section of our Website for contact information for the department in question.
If in doubt, simply dial the following number to reach our Client Services Department, which will direct you to the appropriate person: 1-800-455-7337.
Step 2: Speak to management
If, unfortunately, you remain dissatisfied after speaking with your representative or an employee, please ask to speak with a supervisor or the manager of the department in question.
Step 3: Lodge a complaint with Assumption Life
If your problem somehow remains unresolved even after following the preceding steps, please lodge an official complaint with Assumption Life's chief complaint officer; this person does not report to any other department within the company and is responsible for reviewing complaints from clients and helping to identify a solution to your problem. The response you receive from our chief complaint officer is generally the final response from Assumption Life.
Formal complaints must be lodged in writing. Click here to access our complaint form.
Contact information for our chief complaint officer is as follows:
Chief Complaint Officer
Assumption Life
P.O. Box 160 / 770 Main Street
Moncton, N.B. E1C 8L1
Telephone: 1-506-853-6040
Toll free: 1-800-455-7337
Fax: 1-506-853-5421
Step 4: External recourse
If you are still not satisfied after following steps 1 through 3, you have the option to take your complaint to one of the following organizations in place to assist consumers.
A. OmbudService for Life & Health Insurance (OLHI)
OLHI
401 Bay Street, Suite 1507
P.O. Box 7
Toronto, Ontario M5H 2Y4
Toll free number: 1-888-295-8112
Fax: 1-416-777-9750
B. Provincial Regulatory Authorities
You may also turn to the appropriate provincial authority at any time regarding your complaint. Contact the authority in your province of residence.
Alberta: Alberta Insurance Council
British Columbia: Insurance Council of British Columbia
Prince Edward Island: Prince Edward Island Superintendent of Insurance
Manitoba: The Insurance Council of Manitoba
New Brunswick: Office of the Consumer Advocate for Insurance
Nova Scotia: Nova Scotia Office of the Superintendent of Insurance
Ontario: Financial Services Commission of Ontario
Québec: Autorité des marchés financiers
Saskatchewan: Insurance Councils of Saskatchewan
Newfoundland and Labrador: Newfoundland and Labrador Superintendent of Insurance
If your complaint concerns the manner in which your personal information is used, you may contact the Office of the Privacy Commissioner of Canada or
Alberta: Office of the Information and Privacy Commissioner of Alberta
British Columbia: Office of the Information and Privacy Commissioner of British Columbia
Ontario: Office of the Information and Privacy Commissioner of Ontario
Have you been a victim of telephone fraud?
The agencies that regulate financial institutions in Canada and the United States are reporting more and more cases of fraud committed through telephone solicitation. The perpetrators illegally use the names of well-known financial institutions to get money from their victims. If you think you may have been the victim of a fraudulent telephone call in an attempt to solicit money from you in a suspicious or illegal manner, please contact PhoneBusters, a call centre that specializes in handling this type of criminal activity.
PhoneBusters works closely with the various provincial police forces and the RCMP. You can call them toll-free at 1 888 495-8501 from anywhere in Canada.
