Message from the President


For several weeks now, we have been facing exceptional circumstances related to the spread of the COVID-19 virus and we are monitoring the situation very closely. We wish to emphasize that your health and well-being are very important to us and that each of our decisions reflects this concern.

In order to minimize the stress on our health care system caused by the spread of the COVID-19 virus, we are doing our part by taking all the necessary measures to ensure our participation in the collective effort of social isolation recommended by government and health authorities. All this while also taking significant measures to prevent business interruption. While this may translate into some changes in the ways we operate, it will not affect our ability to provide you with the same excellent customer service you are used to.

One of our initiatives consists in avoiding face-to-face meetings. Although our Company remains open, our reception at the office located at 770 Main Street in Moncton is temporarily closed while our teams are working remotely for an indefinite period. However, our teams remain available to serve you. We therefore encourage our clients to contact us.

Furthermore, we wish to reiterate that Assumption Life has been a pioneer in establishing a fully digital process for more than 10 years and independent organizations have recognized our powerful capability to service customers from coast-to-coast.

We understand that in these times of uncertainty our customers may have more questions than usual. Our team is committed to working even harder to respond to your inquiries and adapting our processes based on the needs of this exceptional situation. We thank you in advance for your patience in the weeks to come.

We greatly appreciate your trust.



Sebastien-Dupuis-(web2).jpg


Sébastien Dupuis
President and CEO

 

Last update was on March 27, 2020

 


We’re here to help
The Assumption Life team is here to support you and your families during these difficult times.

We remain committed to meeting your financial security needs. Our employees, advisors and partners are available to help guide you. 

In addition, here is a complete list of contact information and frequently asked questions to help guide you. If you need to reach us regarding an existing policy or account please have your information handy.

Remember you can also access you online account to view your statements and account details.
Not registered yet? Get access to your online account now!


 

Life Insurance


Here you will find our contact information as well as information about critical illness and disability insurance, claims processing and payment methods.


Insurance Premium Deferrals

In an effort to provide some financial relief for those who are experiencing financial hardships due to the COVID-19 crisis. Assumption Life offers temporary support measures to help you keep your life, critical illness, and disability insurance policies in force.

If you are a policyholder experiencing financial difficulties directly related to COVID-19 for any of the following reasons:

  • Illness or quarantine;
  • Layoff or job loss;
  • Absence from work to take care of children or a family member suffering from COVID-19.

You could benefit from the 60-day premium deferral. To take advantage of this offer, you must notify Assumption Life’s Customer Service Department no later than May 31, 2020.

This applies only to life, critical illness or disability insurance policies issued on or before March 10, 2020.


Contact Information
For clients with an existing life insurance policy:
Telephone: 506-853-6040
Toll Free: 1 800-343-5622
Fax: 855-430-0591
client.services@assumption.ca
 
Hours of operation (Eastern Standard Time)
Monday to Thursday - 7:15 am to 5:00 pm
Friday - 7:15 am to 4:00 pm


Critical Illness and disability insurance

Q I received a positive diagnosis of COVID-19 am I eligible for critical illness insurance?
A: This diagnosis is not a covered illness because it is not included in the definition of covered illnesses, as stated in your contract.

Q: I received a positive diagnosis of COVID-19 am I eligible for disability insurance?
A: If you receive a positive diagnosis of COVID-19, you will be considered disabled and eligible for disability insurance just like any other medical leave. However, the normal 90-day waiting period applies, as stated in your contract.

Q: Am I eligible for disability insurance if I am quarantined due to COVID-19?
A: No, whether quarantine is preventative, self-imposed or imposed, you will not be eligible for disability insurance.


Claims processing

Q: Can I expect longer delays to process individual insurance claim?
A: Assumption Life is not experiencing delays at this time, since all our teams are operational. However, expect additional delays if you require medical documents from hospitals, which are currently swamped due to the COVID-19 situation.


Payment methods

Q: I usually make my payments in-person at your head office, using cash or my debit card. Which methods of payment can I use instead?
A: There are two ways to make payments during this period:

  • Pre-Authorized Debit — Complete the Pre-authorized Debit (PAD) Agreement form to register, and send it to Assumption Life by email or mail, contact information is at the bottom of the form. Please note, the form must be received at head office at least 5 business days before payment is due.

  • Cheques — While cheques are still accepted, additional time may be required to process those payments.  

Q: Do you still accept payments by cheque?
A: Yes, if you have already sent us your payment by cheque, no additional action is required.




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Group Insurance

Here you can find our contact information as well as information regarding your travel, medical, drug and disability insurance coverage.


Premium reduction for dental benefits 

Assumption Life wants to provide some financial relief for those who are experiencing financial hardships due to the COVID-19 crisis. To avoid additional stress, we will be reducing dental benefit premiums by 70% for the months of April and May 2020.
 
This adjustment will automatically be made to plan members with dental benefits on our fully insured business. Plan administrators and plan members will not have to do a thing.
 
Other important points to consider:

  • The premium reduction will not affect members’ benefit plan.
  • The premium reduction will be reflected as a credit.
  • The premium reduction will be retroactive to April 1 and the adjustment will be applied to members’ June invoice.

FAQ

Please refer to our FAQ document for answers to frequently ask questions regarding your group insurance plan and COVID-19.

Contact information
For clients with an existing group insurance plan:
Telephone: 506-869-9797
Toll Free: 1-888-869-9797
Fax: 855-401-9068
group@assumption.ca

Hours of operation (Eastern Standard Time)
Monday to Thursday - 7:15 am to 5:00 pm
Friday - 7:15 am to 4:00 pm


For travel insurance
Telephone: 514-875-3166
Toll Free: 1-877-875-3166
Fax: 514-875-7729

Hours of operation
24 hours / day




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Investments and retirement

Here you will find our contact information as well as important information regarding the impacts of COVID-19

Contact information
For clients with an existing investment account:
Toll Free: 1 888-577-7337
Fax: 855-430-0588
investment.retirement@assumption.ca
 
Hours of operation (Eastern Standard Time)
Monday to Thursday - 7:15 am to 5:00 pm
Friday - 7:15 am to 4:00 pm


Q: I have investments with Assumption Life, what should I do?
A: Periods of extreme market volatility can be a cause for concern, but it is important to remember that the benefits and guarantees of segregated funds are designed for situations such as the one we are currently experiencing.
 
We’re invested in your success. Our team is committed to keeping you updated as markets progress during these difficult times.

Q: I am financially impacted by COVID-19 and must put a hold on my monthly contributions, what should I do?
A: We understand that these are difficult time, If you need to modify your contribution amount you can do so by sending us an email at investment.retirement@assumption.ca. Please note, the request must be received at least 5 business days before monthly contribution are made.


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Mortgage Loans

If you are impacted financially by COVID-19 and as a result are facing financial challenges, contact us at 506-869-9755. We will do our absolute best to assist you during these difficult times.


Contact Information
Telephone: 506-869-9755
Toll Free: 1 800-785-7070
Fax: 855-430-0592




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