Canada Post Strike

Premium Payment

• Pre-Authorized Debit or Online Banking: If you have set up pre-authorized debit or online banking for your premium payments, no further action is required. Your payments will continue to be processed automatically as scheduled. 
• Payment by Cheque: If you pay by cheque, please ensure it is received by the due date to avoid any interruptions in your coverage. If payment is not received, your policy may be at risk of lapsing after the 30-day grace period, which could result in cancellation. We strongly encourage you to set up pre-authorized debit or online banking to avoid any delays and ensure continuous coverage. 

• Claims Processing: Due to potential delays in receiving medical reports from hospitals, please expect delays in claims processing. 
• Claims Payment: If direct deposit is unavailable, claims cheques will be sent via priority mail or alternative courier services. 

Health and Dental Claims 

To ensure timely reimbursement of your health and dental claims, we recommend submitting them through the Assumption Life - Claimsecure mobile app or via the Claimsecure web portal at www.claimsecure.com. 

Members already enrolled in direct deposit will continue to receive payments without interruption.  

If you haven't enrolled in direct deposit, your payments will be sent via mail once postal services are operational again. To ensure timely and efficient payments, we highly recommend signing up for direct deposit through Claimsecure today. 

If you have any questions or need help setting up your Claimsecure account, please contact your Group Benefits administrator. 

Disability Benefit Payments

If you are currently receiving short-term or long-term disability benefits through direct deposit, your payments will continue uninterrupted.

If you are not enrolled in direct deposit, we strongly recommend setting it up to ensure timely and efficient payment delivery.
To enroll, please contact our client services team at 1-855-244-7011 or email lifedisability@assumption.ca.