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General Questions

Account verification through Multi-Factor Authentication (MFA) is a security feature that adds an extra step when signing-in, by requiring a one-time code in addition to your password.

This added layer of protection makes it much harder for unauthorized individuals to access your account, even if your password is compromised.
Account verification is being introduced to enhance the security of your account by reducing the risk of unauthorized access. It provides an added layer of protection against common threats like phishing and password theft. 

Implementing account verification also aligns with industry best practices and evolving cybersecurity standards.
Account verification is required for all clients and advisors who access investment accounts online with Assumption Life. This ensures a consistent level of protection across the platform and helps safeguard sensitive information and transactions.

Setup and Use

Email is set as your default verification method. You can also add your mobile phone number to receive verification codes by SMS. We recommend configuring both methods, so that you have an alternative in case of problems.
Yes. When signing in, you can choose to receive your verification code by e-mail or SMS.

You can modify your email address and mobile phone number from your profile. Select the applicable how-to guide below for instructions:

You'll be asked to verify your account every time you sign in. It’s a quick step that helps keep your account secure.

Troubleshooting

If you’re having trouble receiving your verification code, here are some possible solutions:
 

  • Email delays: check your spam or junk folder. It may take a few minutes to arrive.
  • Network issues: check your phone’s signal strength or try restarting it.
  • System delays: high traffic may cause delays. Wait a few minutes and try again.
  • Resend option: click on new code to try again.
If the problem persists, don’t hesitate to contact us:
 
Client Support
Toll Free: 1 (888) 577-7337
Monday to Friday: 7:15 am to 4:00 pm (Eastern Time) 

Advisor Support
1 (855) 853-6040 (option 2) 
Monday to Thursday: 7:45 am to 5:00 pm (EST)
Friday: 7:45 am to 4:00 pm (EST)
No, account verification is mandatory for all users. It’s an important security measure that helps protect your account from unauthorized access and keeps your personal information safe.

Security and Privacy

Yes, your email address and your mobile phone number will be stored as part of your account verification methods.

Rest assured, Assumption Life uses the latest security practices to keep your data safe.
Not at all. Account verification adds just a quick extra step when signing in, but it won’t affect how your account works or performs. Once you're logged in, your experience stays the same – secure, fast, and easy to use.